My price alert isn’t sending emails

An alert that stays quiet is often working as intended: the price simply hasn’t dropped enough. But it is worth checking a few things to be sure.

Step 1: Check the alert’s status

Members: open the Price alerts tab in your dashboard. Each alert shows its status, the latest price, the lowest price we have seen and your target, if you set one.

• Watching: the alert is active.
• Paused: no checks or emails. Press Resume.
• Confirm email: the alert was created without signing in and hasn’t been confirmed. Look for the confirmation email.

Guests: make sure you pressed Confirm price alert in the confirmation email. Until then, the alert doesn’t start.

Step 2: Check when emails are sent

We email you when the price drops by a meaningful amount compared with the last check, or reaches your target. Each alert sends at most one email within a set period, usually a day. Small ups and downs don’t trigger emails.

Step 3: Check the target price

If your target is far below recent prices, it may not be reached. Compare it with the lowest price shown on the alert and on the route page. To change the target, remove the alert and create a new one.

Step 4: Check the dates

• Alerts finish automatically once the travel date has passed.
• An alert for one specific day needs a recent price for that day. If the route is quiet, use a whole-month alert instead.

Step 5: Check your email settings

• Members: in Profile, make sure Email me about price drops on my alerts is ticked. Drops also appear under Notifications.
• Check spam and promotions folders, and search for “Price drop”.
• Make sure the alert uses the email address you are checking.

If this, then that

• If the alert has shown “Checking…” for a long time, we may have no recent price for those dates. Try a whole-month alert, or tell us the route so we can look.
• If the latest price is lower than your target but no email came, check spam, then your Notifications tab. An email may already have been sent within the limit period.
• If the alert disappeared, the travel date passed, someone used the Stop link in an email, or the account was deleted.
• If price alerts are missing from the site, the site may have turned them off for now.
• If you created the alert twice, you will see “You already have an alert for this route and date”. Only one is kept.

Still stuck? Contact us, choose the price alerts topic, and tell us the route, dates and the email address the alert uses.