Skip to content
Sign in

Problems on the partner’s site

The partner shows an error, no flights, the wrong search or a different price. Here is what to try.

When you press View deal, the partner’s site takes over. Most problems there have simple causes. This guide helps you work out what happened and what to do next.

Nothing opened

  • Partner pages usually open in a new tab. Your browser may have blocked it. Look for a blocked pop-up message near the address bar and allow pop-ups for Cheaplyfly.
  • Check whether the partner opened in another tab or window you didn’t notice.
  • Press the button again.
  1. Compare the route, dates, travelers and cabin on the partner’s page with your search.
  2. If something is different, correct it in the partner’s search form.
  3. If the partner chose a different airport in the same city, check whether that suits you.

The price is different

Our prices come from recent searches; the partner shows the live price. Seats at the lowest fare are limited, and fares change through the day. Check the number of travelers, the currency and any extras added. If the price has gone up, go back and try nearby dates or other flights. The booking help article on price differences explains this in more detail.

“No flights” or “sold out”

  • The fare we showed has probably sold out since it was found.
  • Go back to Cheaplyfly and try the next result or a nearby date.
  • Set a price alert if you want to wait for a similar fare.

An error page or a page that won’t load

  1. Reload the partner’s page.
  2. Try again in a few minutes. Partner sites can be busy.
  3. Turn off ad or tracker blockers for the partner’s site; some block parts of booking pages.
  4. Try another browser or device.

A problem during payment

If the payment fails or you are not sure whether it went through, don’t pay again right away. Check your email for a confirmation and your bank for a charge, then contact the partner. Only the partner can see and fix payment issues.

What Cheaplyfly can and can’t do

  • We can check that our link sent the right search, and fix problems with our links.
  • We can’t see your booking, change the partner’s prices or fix their checkout.

If this, then that

  • If the same problem happens on every deal, tell us. A link may need fixing.
  • If you booked and something is wrong with the booking, contact the partner using the details in your confirmation.
  • If the partner’s page asks you to pay Cheaplyfly, stop. We never take payment for flights.

Still stuck? Contact us with the route, dates and what the partner’s page showed. A screenshot helps.

Was this helpful?