I can’t sign in

Sign-in problems are almost always one of a few common causes. Find the message you see below and follow the steps.

“That email and password don’t match”

1. Check the email address for typos.
2. Check caps lock and your keyboard language.
3. Use Show password to see what you typed.
4. If you are still unsure, use Forgot password? to choose a new one.

If you signed up with a different email address, try that one.

“Too many attempts”

After several wrong passwords, sign-in pauses for 15 minutes to protect your account. Wait, then try again, or reset your password now; the reset link works during the pause.

Resetting your password

1. Go to Reset password and enter your email.
2. Open the email and press the button to choose a new password. The link works for 1 hour and only once.
3. Choose a new password of at least 8 characters.
4. Sign in with your new password.

For your privacy, the page shows the same message whether or not an account exists for the address. If no email arrives, check spam, and check that you used the address on your account.

You are asked to confirm your email

Your account hasn’t been confirmed yet. We send a new 6-digit code when you sign in. Enter it on the confirmation screen, or press the button in the email.

You are asked for a sign-in code

Two-step sign-in is on for your account or the site. Enter the 6-digit code from the latest email. Codes expire after about 10 minutes; if yours has, start again from the sign-in page.

“This sign-in expired”

Too much time passed between your password and the code. Start again from the sign-in page.

You sign in but are signed out again

• Your browser may be blocking or deleting cookies. Allow cookies for Cheaplyfly.
• Private windows forget sign-ins when closed.
• If you changed your password on another device, other devices are signed out. Sign in again with the new password.

“Accounts are turned off” or “Sign-ups are closed”

The site has turned off accounts or new sign-ups for now. You can still search, and use guest price alerts if they are available.

If this, then that

• If you no longer have access to your email, contact us. We need to check it is you before changing anything.
• If you think someone else changed your password, reset it, then turn on two-step sign-in and sign out other devices.
• If you see “This form expired”, reload the page and try again.

Still stuck? Contact us, choose the account topic, and write from the email address on your account. Never send us your password.