A page won’t load or looks broken

If a page on Cheaplyfly won’t load, looks wrong or doesn’t respond, the cause is usually in the browser or the connection. Try these steps in order; most problems are fixed by the first three.

Quick fixes

1. Reload the page. A brief connection drop can leave a page half loaded.
2. Check your connection. Open another website. If that fails too, the problem is your connection.
3. Update your browser. Cheaplyfly works in current versions of major browsers. Very old versions may not show everything correctly.
4. Try a private window. If the page works there, an extension or stored data is the cause.
5. Turn off extensions for Cheaplyfly. Ad blockers and script blockers can stop buttons, date pickers and filters from working.
6. Clear the site’s cookies and cache. This fixes most problems caused by stored data. You will need to sign in again and may need to choose your currency again.
7. Try another browser or device. This tells you whether the problem is with one browser.

Specific symptoms

Prices are missing on the calendar

A day without a price means we have no recent price for it. That isn’t an error. You can still choose the day and search.

Search does nothing

Check the messages under the search box. From, To and dates must all be filled in, and From and To must be different.

Filters or sorting don’t respond

These need JavaScript. Check that it is turned on and that no extension blocks it. The results list still shows without JavaScript, but sorting and filtering won’t work.

The page jumps or animates too much

If your device is set to reduce motion, Cheaplyfly uses calmer effects. You can turn this on in your device’s accessibility settings.

The page is too dark or too light

Use the light or dark mode button in the header.

“This form expired”

The page was open for a long time. Reload it and send the form again.

“Something went wrong”

Wait a moment and try again. If it keeps happening, tell us what you were doing.

Accessibility

We aim for the site to work with keyboards, screen readers and zoom. If something blocks you, read our accessibility statement and tell us what happened.

When to contact us

If you have tried the steps above and the problem remains, contact us with:

• The page address.
• Your device, browser and its version.
• What you expected and what happened.
• A screenshot, if you can.

Still stuck? Contact us and choose the topic for reporting a problem with the site. If the contact form won’t load either, email support@cheaplyfly.com.