Emails from Cheaplyfly aren’t arriving

Most missing emails turn up in a spam folder or are delayed for a few minutes. If you are waiting for a code, an alert confirmation or a password reset, work through these steps in order.

1. Give it a few minutes

Emails are usually sent straight away, but some email providers hold new messages briefly. Wait a few minutes before requesting another, because each new code replaces the last one.

2. Check other folders

• Spam or junk.
• Promotions, updates or other tabs, if your email app sorts mail.
• Any filters or rules you have set up.

Search your mailbox for “Cheaplyfly”. If you find our email in spam, mark it as not spam so future emails arrive in your inbox.

3. Check the address you entered

A small typo, such as a missing letter or the wrong ending, sends the email elsewhere. If you made an alert as a guest, create it again with the correct address. If you signed up with the wrong address, create the account again with the right one.

4. Request a new email

• Account confirmation code: press Didn’t get it? Send a new code on the confirmation screen. You can only ask for a few in a short time.
• Expired confirmation: sign in with your email and password. We send a fresh code automatically.
• Two-step sign-in code: start the sign-in again to get a new code.
• Password reset: request a new link on Reset password. For security, we show the same message whether or not an account exists for the address.
• Guest price alert confirmation: create the alert again on Price alerts.

5. Add us to your contacts

Adding our sending address to your contacts or safe senders list helps your email provider trust our messages.

Price drop emails specifically

If alert emails stop, it usually isn’t a delivery problem. The price may not have dropped enough, or the alert may be paused or finished. Members may also have turned off price-drop emails in Profile. See the troubleshooting article on alerts that don’t send emails.

Work or school email

Company and school email systems sometimes block or delay automated messages. If you can, use a personal address, or ask your IT team to allow our emails.

If this, then that

• If nothing arrives after several tries, contact us with the address you used. We can check whether the email was sent.
• If an old code arrives late, use only the code from the most recent email.
• If you can’t access the email account at all, contact us. We can’t send codes to a different address without checking it is you.

Still stuck? Contact us and tell us which email you are waiting for and roughly when you requested it.