Finding your booking confirmation and tickets

After you pay, the partner you booked with sends your confirmation. Cheaplyfly doesn’t receive a copy of your booking, so this guide explains where to look and what to do if something is missing.

What you should receive

• A booking confirmation email from the airline or travel site, usually within minutes.
• A booking reference, a short code of letters and numbers. You use it to manage your booking and check in.
• An e-ticket number for each traveler, sometimes in a second email once the ticket is issued.

Some travel sites send a confirmation first and the tickets a little later. Read the email to see whether your booking is confirmed or still being processed.

If the email hasn’t arrived

1. Wait a short while. Some partners take longer to issue tickets.
2. Check your spam, junk and promotions folders, and search your inbox for the partner’s name.
3. Check the email address you entered at checkout for typing mistakes.
4. Log in to the partner’s site or app, if you created an account there, and look for your trips.
5. Contact the partner with the travelers’ names, the route and the travel date. They can resend the confirmation.

Which partner did I book with?

If you are not sure which site you booked on, check:

• Your card or bank statement. The payment usually shows the partner’s name.
• Your dashboard on Cheaplyfly, if you were signed in. The Deals opened tab lists flights you opened with a partner, with the route, dates and price shown at the time.

Deals opened only shows that you visited a partner. It doesn’t confirm that a booking was made.

Why Cheaplyfly can’t look up your booking

Your contract is with the partner. They hold your booking and personal details, and we don’t have access to their systems. For anything about your booking, the partner can help fastest.

Keep your booking safe

• Save the confirmation email and a copy of the e-tickets where you can reach them offline.
• Add the booking to the airline’s app if they have one, so you get schedule change messages.
• Check the booking again a few days before you fly. Schedules sometimes change.

If this, then that

• If your card was charged but there is no confirmation, contact the partner before trying to book again, so you don’t pay twice.
• If the confirmation has a mistake, contact the partner straight away. Fixes are easier early.
• If the airline can’t find your booking, ask the travel site for the airline’s own booking reference. It is often different.

Getting ready to fly? Our guide to carry-on rules helps you pack.

Still stuck? Contact us and tell us what you saw. For questions about a booking you have already made, the partner you booked with can help fastest.