Changing or canceling a booking

Plans change. Because you book and pay with a partner, the partner holds your booking and decides what can be changed or refunded under your fare rules. Cheaplyfly can’t access, change or cancel bookings, but this guide shows you where to go and what to prepare.

Who to contact

• If you booked on an airline’s website, contact the airline.
• If you booked on a travel site, contact that travel site first, even if the flight is run by an airline. They issued your booking and usually need to make the change.

The partner’s contact details are in your booking confirmation email. If you are signed in to Cheaplyfly, the Deals opened tab in your dashboard can remind you which partner you visited.

Before you contact them

1. Find your booking confirmation email and your booking reference.
2. Check your fare rules. They say whether changes are allowed, whether there is a fee and whether you can get a refund.
3. Decide what you want: a new date, a new name spelling, a cancellation or a refund.
4. Use the partner’s “manage booking” page if they have one. It is often the fastest way.

Changes

Many fares allow date changes for a fee plus any difference in fare. The cheapest fares may not allow changes at all. Name corrections are often possible for small spelling mistakes; a change to a different person usually isn’t.

Cancellations and refunds

What you get back depends on the fare rules and, in some cases, the law where you fly. Some fares are refundable, some give a travel credit, and some only refund certain taxes. Some places have rules that let you cancel within a short time after booking. Our guide to refunds and the 24-hour rule explains this.

If the airline changes or cancels your flight

If the airline cancels your flight or changes the schedule a lot, you may be entitled to a new flight, a refund or, in some regions, compensation. Rules vary by airline and country. Read your rights when a flight is delayed or canceled.

If this, then that

• If you can’t find the confirmation email, search your inbox and spam folder for the partner’s name, then contact the partner with your name, route and travel date.
• If the travel site sends you to the airline and the airline sends you back, ask each one in writing to confirm who holds the ticket. Keep copies.
• If you paid by card and a promised refund doesn’t arrive, contact the partner first, then ask your card provider what options you have.
• If you only set a price alert and didn’t book, there is nothing to cancel. Just stop the alert.

Still stuck? Contact us and tell us what you saw. For questions about a booking you have already made, the partner you booked with can help fastest.