When will I get alert emails?

Price alerts are designed to be useful, not noisy. You hear from us when something worth knowing happens, not every time a price wiggles. Here is exactly when an email is sent.

How often we check

Each active alert is checked in the background on a regular schedule, several times a day. We look up the lowest recently found price for your route and dates, in the currency of the alert.

When we email you

You get an email when either of these is true:

• The price dropped by a meaningful amount compared with the last price we checked. Tiny changes don’t trigger an email.
• The price reached your target, if you set one: it is at or below the target price.

To avoid filling your inbox, each alert sends at most one email within a set period, usually a day. If the price keeps falling, you hear about it at the next opportunity.

What the email contains

• The route and travel dates.
• The new price and the price it dropped from.
• A See flights button that opens results for your alert.
• Links to pause or stop the alert with one click.

The email subject usually starts with “Price drop” and names the route and new price.

Members: dashboard notifications

If you have an account, each price drop also appears in your dashboard under Notifications. If you prefer, you can turn off price-drop emails in Profile and rely on the notifications instead.

Why you might not hear from us

No email is usually good news: it means the price hasn’t dropped enough yet. Other reasons:

• The alert is still waiting for you to confirm your email (guests).
• The alert is paused.
• You set a target price that hasn’t been reached.
• We had no recent price for your exact date. A whole-month alert often has more data.
• The travel date has passed and the alert has finished.

Acting on an email

1. Open the email soon. Low fares can sell out.
2. Press See flights to check current results.
3. Press View deal on the flight you want and check the live price on the partner’s site.
4. Once you have booked, stop the alert so you don’t get more emails.

Remember that the price in the email was found recently. The partner shows the live price, which may have changed.

If this, then that

• If you get too many emails, pause alerts you don’t need right now, or set a target price.
• If you get none for a long time, check the alert’s status in your dashboard, or read the troubleshooting article on alerts that don’t send emails.

Still stuck? Contact us, choose the price alerts topic and tell us the route and the email address the alert uses.