Recognizing genuine emails from Cheaplyfly

Fake emails that copy well-known brands are common. Knowing which emails Cheaplyfly actually sends makes it easier to spot one that isn’t real.

Emails we send

Account emails

• Confirm your email: a 6-digit code and a button, after you sign up.
• Welcome: once your account is ready.
• Sign-in code: a 6-digit code, if two-step sign-in is on.
• Reset your password: a link, only after you ask for one.

Price alert emails

• Confirm your price alert: for alerts created without an account.
• Price drop: the route, new price and previous price, with links to pause or stop the alert.

Other emails

• Newsletter emails, only if you subscribed and confirmed.
• A copy of your message when you use the contact form, and our reply.

What we don’t do

• We don’t sell tickets, so we never send tickets or ask you to pay Cheaplyfly for a flight.
• We don’t take card payments, so we never ask for card details.
• Codes in our emails are for you to type on our site. We don’t ask you to read them back to anyone.

Your tickets and booking emails come from the airline or travel site you booked with, not from us.

How to check an email

1. Did you just do something? A code or reset link should only arrive right after you asked for it.
2. Look at the sender address. Be wary of addresses that look almost right but not quite.
3. Hover over links (or press and hold on a phone) to see where they go before you open them.
4. Look for pressure. Threats to close your account or demands for urgent payment are warning signs.
5. When in doubt, go direct. Type the Cheaplyfly address yourself and sign in to check your alerts or account.

If this, then that

• If you got a code or reset email you didn’t ask for, don’t use it. If it was a sign-in code, change your password: someone may know it.
• If you clicked a suspicious link and entered your password, change your password straight away and turn on two-step sign-in if available.
• If an email asks you to pay Cheaplyfly, don’t pay. Forward the details to us through the contact form.
• If a price drop email is about a route you never watched, someone may have used your email address. Use the Stop link, or tell us.

Read more about protecting your account in the article on keeping your account secure.

Still stuck? Contact us and choose the privacy request topic, or email support@cheaplyfly.com.